e-governance to m-governance
The introduction of electronic-based service provision and process refinement in local government is now a part of the day to day routine in almost every local authority in Sri Lanka.
The increased internet penetration and mobile use has opened doors for e-governance to transition to m-governance (mobile). Smart phones, tablet devices, and other forms of portable electronics are increasingly accessible to citizens and is thus a new channel for local governments to engage with these citizens on collective governance. Adopting tools on m-governance could additionally catalyze governments to reach citizens through more efficient, quick and paper-less activities.
m-governance paves the way to increase representation and boost citizen-engagement with local governments. New, mobile channels of communication could be used to build trust and serve a larger proportion of citizens who can communicate with their local authorities without physically having to visit the institution.
The use of mobile communication could also be used to reach a wide audience for tax-collection purposes.
One such approach of m-governance introduced in SL is the electronic Citizen Report Card. The electronic Citizen Report Card uses android technology through a mobile device (tab) to collect and quantitatively analyze citizen feedback on LA services. (link)